The Essential Skills Training is designed for leaders and up-and-coming leaders at every level in an organization. The training is delivered in a blended model format and incorporates adult learning principals. Sessions take place one day per month (10 sessions), over a one-year period. Embedded throughout the training are core competencies for the social service sector and soft skills required for effective leadership.
Participants are required to take on leadership roles during sessions and are provided with techniques and tools to practice the skills in their organizations. Participants also have access to individual coaching sessions between the modules with the facilitators.
Course Overview
Keys to Successful Business Leadership
- introduction to mindfulness
- value based leadership
- True Colours: Keys to Personal Success (Leadership)
Managing & Resolving Conflict in The Workplace
- understanding the benefits and management of conflict
- build awareness of common conflicts and commonalities between personalities
- diagnose, manage and resolve workplace conflict
High Performance Meetings & Effective Time Management
- tools and resources used to run an effective meeting
- how to handle conflicts in meetings
- explore time management tools and techniques
Developing a Customer Service & Appreciative Mindset
- gain a better understanding of who the customers are & developing a customer service mindset
- explore various approaches to successful customer service
- managing difficult customers
Coaching & Mentoring for Talent Development
- supervision, mentoring and coaching approaches
- coaching for high performance & motivation
- coaching different generations
Understanding & Managing Various stages of Change
- understanding the various stages of change and change management principals
- change management models and their application
- understand factors that contribute to success or failure of change
Effective Language and Communication Skills for High Performance Leaders
- the factors needed for effective communication
- understanding communication barriers
- tools to use for crucial conversations
Understanding Key Financial Language
- understanding basic financial language
- understanding financial reports
- review basics CRA requirements for non-profits and charities
Strategic Planning
- understanding the components of strategic planning
- incorporating business language and values into our work
- using strategies to create innovative ideas
Building Resilient Teams
- defining stress, compassion fatigue & burnout
- traits of resilient people
- mindfulness and gratitude in the workplace
- develop a personalized Resilience Plan